Microsoft MB-230 is an advanced customer service certification program. You need to include an understanding of industry terms, priorities, standards, methods, customer service operations, and best practices, etc.
All goals serve the customer service insight add-on of Microsoft Dynamics 365 customer service, Power Virtual Agents, and omnichannel customer service.
Related to it:
MB-210: Microsoft Dynamics 365 functional consultant with sales expertise (responsible for implementing solutions that support the sales life cycle so that it can operate efficiently to achieve revenue goals, business strategies, and company goals)
MB-220: Dynamics 365 Marketing function consultant (responsible for the implementation of solutions to attract and convert potential customers, build brand awareness, standardize omnichannel messaging, and provide marketing insights)
MB-240: Microsoft Dynamics 365 field service function consultant (responsible for implementing solutions for managing resources to complete the field service life cycle)
Microsoft Dynamics 365: is Microsoft’s