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Cisco 500-450 Online Exam Practice Questions
QUESTION 1
Which tool is available to expand the size of Cisco Unified ICM databases?
A. Microsoft SQL Studio
B. DBExpand
C. database sizing utility
D. ICMDBA
Correct Answer: D
QUESTION 2
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
A. getVersions.bat
B. status.bat
C. updateApp.bat
D. displayApp.bat
Correct Answer: B
QUESTION 3
What must be enabled when configuring voice gateways to support SIP dialers?
A. 100rel
B. signaling forward unconditional
C. 200rel
D. signaling forward 100
Correct Answer: A
QUESTION 4
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP Dialer, you check the status of the Dialer
process from Diagnostic Framework Portico. What does the circled message “R” represent?
A. customer instance name
B. telephony port status
C. configured ports
D. ready ports
E. reserved ports
Correct Answer: D
QUESTION 5
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
A. ICM Organizational Unit
B. ICM facility
C. ICM User Group policy
D. ICM Security policy
E. ICM instance
F. ICM agent users
Correct Answer: ABE
QUESTION 6
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to
release 10.5?
A. 500
B. 1000
C. 2000
D. 6000
E. 76,000
Correct Answer: D
QUESTION 7
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be
upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
Correct Answer: C
QUESTION 8
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
A. Administrative scripts can run more than one time per second.
B. Administrative scripts must be associated with a call type.
C. Administrative scripts can use a DB Lookup node.
D. Administrative scripts can use an ICM Gateway node.
Correct Answer: C
QUESTION 9
What is the semantic meaning of the RouterCallKeyDay variable?
A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could
increment from 151191 to 151192.
B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance
from “Monday” to “Tuesday”.
C. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would
reset to zero.
D. It represents a sequence number used for ordering rows for the same call.
E. It represents a string that corresponds to a Globally Unique Call Identifier.
Correct Answer: A
QUESTION 10
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to set up the
components (assuming the agent peripheral gateway host already exists)?
A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
B. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
C. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
D. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
Correct Answer: B
QUESTION 11
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post-call survey is enabled on OAMP. Which option describes what the survey
Does the dialed number pattern represent?
A. dial-peer configured for survey DN
B. dialed number configured for UCCE scripts
C. route pattern configured for survey DN
D. dial-peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
E. dial-peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center
Enterprise scripts
Correct Answer: B
QUESTION 12
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
A. ccagent
B. MDS
C. router
D. OPC
Correct Answer: B
QUESTION 13
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway,
which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
A. signaling sip forward unconditional
B. signaling forward conditional
C. signaling forward unconditional
D. signaling forward unconditional sip info
E. signaling forward conditional sip info
Correct Answer: C
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