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Cisco 500-440 Online Exam Practice Questions

QUESTION 1
Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback
feature?
A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D. BillingQueue, CallbackEntry, CallbackWait
E. BillingQueue, Callback Engine, CallbackEntry
F. Billing, CallbackEntry, CallbackWait
Correct Answer: D

 

QUESTION 2
Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise istrue?

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